Your Login ID and Password are the same for your e-Teller Mobile app as they are when you access e-Teller through a web browser.

1. When you open up the app, it will ask you to ‘Please enter your User ID’.*
2. Enter your User ID, click the Save ID button, click Done and then choose Next.
3. It will then prompt you to enter your password.
4. Enter your password. Once you have entered your password, choose Done, then choose Log in.

*The first time you access Mobile e-Teller, you will have to enter your User ID. After that, the app remembers the ID and you will only have to enter your password.

TouchID

TouchID is available for a variety of phones and devices, including Samsung, iPhones and Pixel phones. Here’s the full list of supported devices.

To setup your TouchID:

1. On the bottom left, under Log In, is an icon for TouchID
2. Click on TouchID to start the setup.
3. Enter your password when prompted.
4. Turn on the TouchID setting in the app when prompted.
5. Access your app with your fingerprint the next time you need to check your accounts!

Anytime you change devices, you will need to setup TouchID again. If you want to stop using TouchID, go to More settings, and turn it off.

If you haven’t setup your TouchID on your phone, the app will prompt you to set it up if you start the process within the app.

FaceID

FaceID is only available for iPhone X. TouchID will not be available in the app for iPhone X users.

With TouchID or FaceID enabled, the app will require you to enter your password again to transfer money between your accounts as an additional security measure.

Yes, this forgot and change password functionality was added in the October 2018 update.

Forgot Password

1. Click the “Forgot Password?” link on the app’s home screen
2. Enter your UserID and the email address that is connected to your online banking account.
3. Retrieve the passcode sent to your email within 3 minutes.
4. Update your password.

Change Password

1. Login to the app
2. Choose “More”
3. Choose “Change password”
4. Follow the prompts to change your password.

You will receive a text message as soon as you select and configure Text Banking in e-Teller. Here’s a few steps to get you started:

• Set up your texting nicknames on your accounts when prompted in e-Teller.
• Expect to receive a text message with your mobile banking short code and texting commands. The text messaging number to access your accounts is 61539.
• The commands you can use to access your accounts via text include:
  • Text ‘BAL’ for your balances
  • Text ‘HIST’ and your account’s texting nickname for a list of transactions (ex. HIST C1)
  • Text HELP for help and instructions
  • Text STOP if you want to stop using Text Banking at any time.

• After you have registered for Alert Banking and the Mobile e-Teller app, use the Alerts management features on your desktop e-Teller to set up specific mobile alerts in the Alerts area.
• To begin receiving alerts on your phone, you’ll need to specify the account and choose the type of alerts you’d like to receive.

Currently, Mobile e-Teller is not available for Business e-Teller. The desktop version of e-Teller for Business is not responsive to mobile phones, but is accessible through your phone or tablet’s browser. You may have to zoom in to see the details of your accounts.

This feature gives you the ability to look at balances for up to 5 accounts at a glance without signing into your mobile app. For security purposes, there is a one-time set up that is required when you are logged into your mobile app. Click More at the bottom of the app and then go to Instant Balance Settings.

Mobile e-Teller is a new product to Spirit of Alaska FCU that is continuing to grow and improve. New features will be added to the app periodically.

Once you are in the Mobile e-Teller app, touch the Transfer button on the bottom or top of your phone screen. Choose the “from” and “to” accounts and amount and click the Transfer button. A pop up screen will come up so you can verify and confirm the transfer. Once you have confirmed the information is correct, click the Confirm button. If you need to make changes, click the Edit button.

Make sure you know your loan payment amount prior to making your loan payment on the Mobile e-Teller app. Currently, the Mobile e-Teller app does not provide that information. Once in the Mobile e-Teller app, touch the Transfer button on the bottom of your phone. Choose the “from” and “to” accounts and the amount. Then, click the Transfer button. A pop-up screen will come up so you can verify and confirm the transfer. Once you have double-checked the information is correct, click Confirm. If you need to make changes, click Edit and follow the prompts again.*Currently Credit Card Payments can not be made on the Mobile e-Teller app.

Once you are in the Mobile e-Teller app, touch the Payments button on the bottom of your phone. Click Make a Payment to access your billers.

1. Once you are in the Mobile e-Teller app, touch the Payments button on the bottom of your phone.
2. Click Make a Payment to access your Billers.
3. Click on the Biller you want to make a payment to. Choose the From account (if you have multiple accounts you pay bills from).
4. Enter an amount for the payment and a payment due date.
5. Click Pay when you have filled out the required fields. A pop-up screen will come up so you can verify and confirm the transfer.
6. Once you have confirmed the information is correct, click Confirm. If you need to make changes, click the Edit button and follow the prompts again.

*Currently, the Mobile e-Teller app does not support adding new billers. You will have to go into a web browser to add new billers to Bill Pay.

Touch the More…button on the bottom of your phone. Click on the Log Out icon. A pop-up screen to verify “are you sure? will appear. Click Yes to log off.

Mobile e-Teller is designed to give you quick glance access to your banking information.It is not meant for generating reports or reconciling. If you need to access more historical data or generate reports, please log onto your e-Teller through a web browser.