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You can choose your own Sign-On ID. For business accounts, Spirit of Alaska will establish a password at first. When you log in for the first time, the e-Teller service will require that you change that password.

Passwords should contain a mixture of alphabetic and numeric characters, and must be between eight (8) and fifteen (13) characters long. At least one character must be neither a letter or a number, but a character from the following: ! + & @ – . , : # $ % ~ ` ‘ ( ) [ ]. Passwords are case sensitive.

This is the same for Business accounts and Personal accounts. Simply choose the “Forgot Your Password?” link to the right of the Password blank. This will bring you to a screen where you will need to provide your Sign-On ID and your email address. Then answer the security question you chose when you first enrolled into e-Teller. If you answer your security question correctly, your password will be emailed to the email address we have on file.

If you forget your Sign-On ID and you are the primary administrator, you can visit one of our branches and speak to a Member Service Representative (MSR).

If you are not the primary administrator, you must call the System Administrator for your company.

Click on the Administrator tab and click on the add new user button

• Fill out the new user information
• Assign a username and password
• Assign their user rights as an admin (manage company, manage accounts, manage users, etc.)

Click on the Administrator tab, check the box of the user you want to disable and click the disable button.

You may transfer funds between any account where you are the primary or joint owner for the business accounts. At this time cross-account transfers are not permissible for business e-teller or if you are a primary or joint owner for a personal account.

Click the Transfer Funds tab from the menu bar and follow the prompts. You must click the Confirm tab at the conclusion of your transactions to authorize the transfer.

If your business has its own tax ID number (TIN), then you cannot transfer between your business and personal accounts. Banking regulations prevent the Credit Union from allowing this type of transaction. As a person, you can pay your business; and your business can pay you as a person.

• If you a primary or joint owner for the business and personal accounts, you can set up a reoccurring transfer or you can send a secure message through business e-teller to perform the transfer.
• The transfer can be made by calling the Call Center during business hours (907) 459-5900 or (800) 478-1949 or visit one of our branches during business hours.

From the Account Overview page, click on the account you want to download from. Then, click on the export link located at the top right of the page. Complete the information to generate the export. These are the types of exports that are supported by e-Teller:

• CSV
• Excel
• Money Compatible
• Quicken